Analysing Business Needs

This course provides Business Analysts with a tried and tested strategy for identifying business needs.

The course starts by presenting a clear definition of business needs that separates business needs into strategic needs and operational needs. The course moves on to show participants how to identify and document strategic business needs.

Participants then learn how to apply information and business rule analysis to identify and analyse operational business needs .

The course concludes by showing participants how to apply gap analysis to uncover gaps between current and future business needs.

Course Features

  • Designed to develop the skills required to identify and analyse business needs.
  • Presents a proven approach for identifying business needs.
  • Based on a clear definition of business needs that separates strategic and operaitonal needs.
  • Covers material required for the BCS Professional Certification (formerly ISEB) and International Institute of Business Analysis (IIBA) certification exams.
  • Suitable for graduates, developers and others moving into a BA role for the first time as well as experienced business analysts who need to update their skills, attend a “refresher†course or simply get some new ideas.

Participant Benefits

  • Gain a better understanding of how to identify and analyse business needs.
  • Learn a systematic approach to identifying and analysing business needs.
  • Understand how to better align IT with business needs.

Who Should Attend

  • Those acting (or planning to act) in the role of Business Analyst, Business Systems Analyst, Systems Analyst, Functional Analyst or Business Consultant.
  • Software Development Managers, Project Managers, Program Managers, Developers and Testers who need to understand what business analysts do.
  • Project Sponsors, Project Stakeholders and End-User Representatives who participate in business analysis projects.

Course Duration

  • 2 days full-time.

Course Agenda

Understanding Business Needs

  • Hierarchy of Needs
  • Strategic Business Needs
  • Operational Business Needs
    • Managing Information
    • Enforcing Business Rules
  • High Value vs. Low Value Business Needs

Strategic Business Needs

  • Performing a SWOT Analysis
  • Acting on SWOT
    • Building On or Preserving a Strength
    • Remedying a Weakness
    • Exploiting an Opportunity
    • Avoiding a Threat
  • Sovling Business Problems
    • Remedying weaknesses
    • Root Cause Analysis
    • Fishbone Diagrams
  • Improving Business Capabilities
    • Building On Strengths
    • Exploiting Opportunities
  • Mitigating Business Risks
    • Preserving Strengths
    • Avoiding Threats

Information Analysis

  • Introduction
    • Information Requirements
    • Managing by Observing
    • Managing With Information
    • The Activity Life Cycle
  • Identifying Information Requirements
    • Identifying Information Requirements
      • Current Application
      • Informal Applications
      • Activity Breakdown
    • Data Flow Diagram (DFD)
    • Data Dictionary (DD)
  • Reorganising Data Elements Into Concepts (Normalisation)
  • Grouping Concepts Into Subject Areas

Business Rule Analysis

  • Introduction
    • What Are Business Rules?
    • The Business Rules Mantra
      • Terms
      • Facts
      • Rules
  • Identifying Business Rules
    • Current Application
    • Informal Applications
    • Activity Breakdown
  • Terms
    • Event or Period of Time
    • Party, Place or Thing
    • Role of a Party, Place or Thing
    • Types
    • Glossary
  • Facts
    • Concept Map
    • Entity Relationship Diagram (ERD)
    • Class Diagrams
  • Rules
    • Constraints
    • Decisions
    • Permissions
    • Derivations
  • Business Rules and Natural Language
    • Rigour of natural language
    • Natural language and ambiguity
  • Business Rules andDiagrams
    • Activity diagrams and decisions
    • DFDs
      • Derivations
      • Facts
    • Entity-Relationship Diagrams
      • Terms
      • Facts

Performing a Gap Analysis

  • Identifying "Gaps" between "As-Is" Needs and "To-Be" Needs
  • What is a "Gaps"?
  • Gap Elements
  • The Gap Analysis Grid
    • New Gap Element
    • Changed Gap Element
    • Removed Gap Element